Frequently Asked Questions

Everything you need to know about your Lily Blanche experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery's progress.

What materials are used in your jewelry?

Lily Blanche pieces are crafted using high-quality materials including sterling silver, 18ct gold vermeil, and ethically sourced gemstones and pearls.

Do you offer gift wrapping?

Every Lily Blanche order arrives in our signature branded ribbon-tied gift box, complete with a care card and a branded polishing cloth at no extra cost.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.